When you visit the pages of www.followthesun.gr and to order products, but also to ensure that we can contact you to let you know about our new products, you will prompted to register your personal information (name , profession, address, date of birth, etc.).
Any personal data anywhere on the pages and services of the website of www.zakcret.gr, intended solely to ensure the operation of the service and may not be used by anyone, without complying with the provisions of the Law No 2472/97 On the “protection of individuals from the processing of personal data”, as is the case at any time.
- Security & Privacy
FOLLOW THE SUN_ recognizes the importance of the issue of security of your personal data and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information and transactions are secure and confidential. The security of the online store FOLLOW THE SUN_ is achieved by the following methods:
- a) Client Identification
The input code (e-mail or username) and the Personal Security Password (password) are used for your identification whenever you register and provide access to your personal information with complete security.
You have the ability to modify your Personal Security Code (password) as often as you wish. The only person who has access to your information is through the above codes and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage should be an immediate alerts us otherwise our online store FOLLOW THE SUN_ is not responsible for the use of the password by an unauthorized person.
We recommend for security reasons, change your password at regular intervals and avoid using the same codes and easily detectable (e.g. date of birth).
- b) Controlled Access (firewall)
The access to FOLLOW THE SUN_ systems (server) controlled by a firewall, which allows the use of specific services to customers / users by prohibiting the same time, access to systems and databases containing confidential data and company information.
- c) Trade Privacy
Confidentiality is obvious. The same basic principles apply in everyday transactions in the case of e-commerce (e-commerce). All information transmitted by the user / member at FOLLOW THE SUN_ are confidential and FOLLOW THE SUN_ has taken all necessary steps to use them only to the extent necessary in the context of service.
FOLLOW THE SUN_ does not disclose customers’ information and transactions, unless is with a written authorization from you or a court decision or other public authority
In any case, the FOLLOW THE SUN_ online store in any way disclose or publish your personal data and information entrusted to us. The personal data you share with us with your membership are used exclusively for the execution of your transactions. All information are encrypted and stored securely.
Product Return Terms – Customer Compensation
In the case of returns with a charge to the company, the products must be returned to the condition that they received by the customer and within the agreed time. Any delay on the part of the client is justified only for reasons of force majeure, otherwise the replacement right is lost.
In all cases, the return of the product for replacement should be done with all the documents accompanying the product (e.g. Shipment-Invoice, Receipt of Retail Sale, etc.) and the full packing of the product (except if there is a defect found later than delivery and packaging does not exist). The return of the products and their replacement will be done by charging the «follow the sun_», with the same carrier.
In case the customer cancels the order, the money will be refunded in the same way as the payment, with the care of “FOLLOW THE SUN_”, provided that the products have been previously received and checked by “FOLLOW THE SUN_ ».
In particular, if the charge is made by credit card, FOLLOW THE SUN_ will be obliged to inform the issuing Bank or the Payment Gateway about the cancellation of the transaction and the Bank or Payment Gateway will then proceed to each transaction provided for According to the contract it has concluded with the customer, without the responsibility of “FOLLOW THE SUN_”. “FOLLOW THE SUN_” is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract.
In the case of a deposit through a bank account of “FOLLOW THE SUN_”, the refund will be made by depositing into a bank account of the customer within fourteen (14) working days.
If products are returned damaged or incomplete, the «FOLLOW THE SUN_» has the right to demand compensation from the customer, the amount of which will be determined by the condition of the goods.
Right of undue withdrawal from the customer
The customer has the right to withdraw from the purchase agreement for the products he has purchased from the www.followthesun.gr online store, if the product is defective, within 14 calendar days of receipt of the products. The deadline to exercise the right of withdrawal is starting on the day following the day of receipt of goods.
The declaration of withdrawal may be exercised online at firstname.lastname@example.org email or by completing the contact form of the site.
The company is required to send a confirmation of receipt of the withdrawal as soon as it is received.
The customer is obliged to return to the store the products that he bought from it, declaring its willingness to withdraw within 14 calendar days. The shipping costs for returning the products to our company is charged to the customer.
The return of the product will be accepted when it is in perfect condition just as it was before the sale, not used at all, must be in original packaging without any damage and also be accompanied by the sales receipt or the invoice. If a product has been sold with an extra gift it must be returned with the gift, otherwise the value of the gift will be deducted from the refund. Sealed products must be returned unopened.
Exceptions to the withdrawal
There is no retreat to the following:
Service contracts after full pursuance of the service if the execution began with the prior express consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully executed by the supplier.
Products which are not suitable to be returned for health reasons or for reasons of hygiene, which have been unsealed after delivery, such as personal care items (hair-removing machines, shaving or cutting machines, brushes, tooth brushes and thermometers).
Contracts where the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or performing maintenance work. In the case of such a visit, if the supplier provides additional services to those specifically requested by the consumer or goods other than replacement parts necessarily used in performing the maintenance or repairs, the right of withdrawal shall apply to those additional services or goods.
Sale of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
All transactions that you make through www.followthesun.gr are governed and protected by International and European Law that regulates issues relating to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003), as well as the Law on Consumer Protection (N. 2251/1994) that regulates issues relating to distance selling, As supplemented-modified by Joint Ministerial Decision Z1-891 / 08.13.2013 (Official Government Gazette B’ 2144/30-08-2013).